faq – Dessine Art

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?
- Dessine Art offers a free shipping method only if the buyer is opting for a pre-paid payment method. Whereas, if the buyer wants to opt for POD i.e. Pay on Delivery option then they have to pay a fixed shipping fee of INR 70. POD option is not available for Original Art
How long will delivery take?
- The estimated delivery time will be between 6-8 working days, depending upon the delivery address.
What exactly happens after ordering?
- We start preparing your order once the payment is confirmed. Your order is prepared with extra care, your artwork is packed inside a 3 layered tube, and the frames come with air bubble/thermocol packaging. We make sure that you receive the art in the best form. However, if you receive a damaged or defective product, let us know at support@dessineart.com along with the pictures of the damaged product.We start preparing your order once the payment is confirmed. Your order is prepared with extra care, your artwork is packed inside a 3 layered tube, and the frames come with air bubble/thermocol packaging. We make sure that you receive the art in the best form. However, if you receive a damaged or defective product, let us know at support@dessineart.com along with the pictures of the damaged product.
Do I receive an invoice for my order?
- Yes, for every order you receive an invoice via e-mail and also you receive a hard copy of the invoice at the time of the delivery. This invoice is used for returns and exchange purpose. So, we would request you to keep the invoice and packaging material safe.
How do I cancel my order ?
- You can only cancel your order if it is not shipped. Your cancellations are not approved if you apply for a cancellation request after the shipping. For cancellation, you can mail us at sales@dessineart.com.

PAYMENT INFORMATION

When the order payment is taken of my bank account?
- As soon as you place the order and pay using one of our payment methods, then the amount gets deducted from your bank account instantly.
What is wishlist?
- You can add those products in the wish list which you desire to buy but you’re not sure about purchasing them. You can add these products on your wish list and pay for them whenever you are sure about buying them
What should I do if I receive a damaged or wrong product?
- We make sure that you receive the art in the best form. However, if you receive a damaged or wrong product, let us know at support@dessineart.com along with the pictures of the damaged or wrong product. We will make arrangements for the exchange as soon as your exchange request is approved. NOTE: Original Artwork can not be exchanged. We refund the amount if the delivered artwork is damaged or defective.
Can I change or cancel my order?
- Yes, you can change the product or cancel the product anytime before the product is shipped. You can write to the team at sales@dessineart.com
What is "package tracking" in my orders?
- You’ll get the order Id which you can use to track your product. You’ll receive a tracking ID as soon as your product is ready to ship.

For Artists

How do I register myself as an artist on Dessine Art?
- Registering and selling art on Dessine Art is as easy as pie. Unlike other Online Art Galleries, Dessine Art doesn’t give you the hassle to register and upload your works. You just have to mail us your portfolio at curator@dessineart.com, and our designing and curator will do the rest. You just have to sit back and see your amazing art reaching a huge number of art collectors. Our curator team will get back to you within 3 working days. And you can start selling your work on Dessine Art as soon as our curator team approves it.
Who handles the shipping if I sell on Dessine Art?
- Artists have to send their original artwork in safe packaging to our Delhi, Address. From there, Dessine Art ships your artwork to the art collector’s address. Once your artwork is sold, you have to ship your artwork to our address within 48 hours. In case, the artist is not able to manage the shipping, the artist can get in touch with the Dessine Art team and we will arrange the pickup for you within 24 hours. The shipping charges in this case will be borne by the artist.
How and when do I receive the payment of my sold artwork?
- Once your artwork is delivered safely to the art collector, you’ll receive the payment within 15 days. Unlike other Online Art Selling platforms, we try our best to not delay any payment and clear it within the given set of time frame. Note: In case, if we find or the art collector finds any disparity in your artwork image and real artwork, for eg. any scratch on the artwork, significant color difference, or any other defect. Then, the artist is liable to pay for the losses.
How do I know if my artwork is sold?
- Our sales team gets in touch with the artist through email and SMS/WhatsApp if any of their listed artwork is sold online. Our team will also contact you to inform you and take your details. Please make sure that you fill out the artist contact form and mention your working e-mail and phone no.

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