Refund policy

Free Returns & Replacements

We offer a 7-day free return on art prints. Items must be returned within 7 days of delivery. Returns after 7 days are not accepted.

For unframed prints, we offer a replacement in case of damage.

To be eligible for a free return, your item must be unused and in the same condition that you received it. It must also be in the original packaging along with the invoice/bill. Customer shall inform Dessine Art about the damaged artwork, quality issue or wrong artwork within 48 hours of delivery along the photos of artwork showing the issue as a proof.

Dessine Art shall not be liable to replace the artwork or refund the money if Dessine Art is informed after completion of 48 hours from time of delivery.

Additional non-returnable items:

• Gift cards

To complete your free return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.

For COD orders, the COD fees charged while placing the order is not refunded.

Cancellation

Our artwork is customized as per your order. The production process starts as soon as you place the order. We are unable to cancel your order after the payment is made and you receive the confirmation. However, we are happy to cancel the order for you before our production process begins, which is typically within 2 hours of you placing an order. In case you wish to cancel please call/write back to us as soon as possible, and we can let you know if the order can be canceled.

For Cancellation of Split COD Orders - The Partially paid amount i.e. 10% is non refundable after 2 hours of placing the order.

Just in case, the reason behind the cancellation is that you like some other product on our website. Then our team can definitely help you out with the replacement for the same. In this case, the team shall be informed within 24 hours of placing the order.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-5 working days of approval.

NOTE:

• The artwork should be in original condition.
• For Decorative Art Plates: We only offer replacements and no refunds on Art Plates as they are produced in limited batches and cannot be returned. Just in case you receive a damaged product or the wrong product. We offer a hassle-free replacement in that case.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [info@dessineart.com].

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace frames, glass, and prints if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dessineart.com and send your item to I-34/13, Ground Floor, Sailing Club, Lane-1, Okhla, New Delhi-110025, India.

Shipping

To return your product, you should mail your product to I-34/13, Ground Floor, Sailing Club, Lane-1, Okhla, New Delhi-110025, India.

Return shipping is free. We cover the cost of shipping your return. Original shipping and COD fees are non-refundable. There is no restocking fee.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.